Comments on: Has Intuit Lost Their Minds?

By: allan branch

allan branch — Tue, 03 Mar 2009 04:10:59 +0000

This article is along the same lines as my blog post a few weeks back. They just don’t get “it”.
http://b.lesseverything.com/2009/2/9/Great-marketing-is-about-patience-and-creativity

By: Craig Erickson

Craig Erickson — Tue, 03 Mar 2009 01:17:02 +0000

I use both. Mint feels and acts like the future – an incredibly well done experience. Mints polish suggests that the people behind it care about the user and about providing clean, clear, and uncluttered visuals that communicate at a glance. I’m a fan.

I need to use QuickBooks for its depth of small business features, but wish its design was much tighter and streamlined.

-C

By: Brian Jones

Brian Jones — Mon, 23 Feb 2009 01:29:54 +0000

Having tried both Quicken and Mint, Mint wins hands-down. The user interface is fresh and easy to use and the analysis is great.

It’s about time somebody tackled Intuit, the 800LB gorilla in the personal finances space. Maybe the folks at Quicken will innovate rather than just increasing fees on their stogy old cash cows of Quicken and Quickbooks.

By: Chelsea

Chelsea — Fri, 20 Feb 2009 22:58:41 +0000

Hi there Hillel,

I understand where you’re coming from. We responded as quickly as possible, and yes, came up with a succinct response that you saw repeated above. Behind our responses are people though.

Many across Intuit respond genuinely every day to customers and writers like you, on blogs, Twitter accounts, Facebook Pages, and more. I urge you to keep up with Quicken-related conversations if you’d like. I’m @QuickenPRChels on Twitter. We can talk anytime.

- Chelsea, Quicken

By: Hillel

Hillel — Fri, 20 Feb 2009 21:26:56 +0000

One more thing, not to belabor this, but if you’d really like to show everyone that you get it, apologizing in the blogosphere with a form letter somehow comes across as less than genuine.

http://www.techcrunch.com/2009/02/19/quicken-online-cant-believe-mint-is-doing-so-well-sends-threatening-letter/comment-page-2/#comment-2631791

By: Hillel

Hillel — Fri, 20 Feb 2009 21:20:54 +0000

Well Chelsea… I think it’s cool that you’re out here responding and apologizing. So that’s a good sign. And I’m glad for you that Quicken Online is growing. I’m always happy when software companies are doing well.

That said, I think that most reasonable people reading your letter to Mint would conclude it was not a “simple request to understand how they count their users”. If you’re intention was genuinely to ask them how they count their users, next time I would suggest just picking up the phone or sending a simple friendly e-mail and leaving the lawyers out of it.

By: Chelsea

Chelsea — Fri, 20 Feb 2009 20:58:35 +0000

Chelsea from Quicken here…

We’d like to apologize to Mint.com if our letter came across as anything but a simple request to understand how they count their users. Businesses do this all the time and we appreciate their reply.

We are so pleased with the rapid growth of Quicken Online, we were just curious about how we’re doing. And now that we have a common yardstick by which to measure, we know we’re doing great based on an apples-to-apples comparison. Quicken Online now has more than 650,000 users and has been adding on average approximately 45,000 new users a week since Jan. 2009.

So now you know…customers are choosing Quicken Online more than ever before.

Thanks,
Chelsea, Quicken