I’d recommend sending mail to the customer_advocate@dell.com address above and see if you get a response. If you don’t, set up a twitter account, and start twittering about your problem. use the keyword #dell in there to make extra sure they see it.

They appear to be monitoring blogs and social media and i bet they’ll try and fix your problem. Hope it works out.

I’m not giving up until they right their wrong but let me tell ya they are not making it easy. Their answer to everything is to send it back for a refund. So I can just reorder the same exact thing only WITH Office 2007 for the same price I already paid??? And of course wait another 3 weeks for it to get here when I depend on it for my livelihood. The resolution could be so simple yet all I get is someone reading a script to me on the other end of the phone, not hearing a word I say. So frustrating!

Christopher, the guy from Dell who has been helping me has been super nice and helpful. And guess what, he was able to take the serial number from my monitor and look up whether my monitor was under warranty. And it was!

Why four different people who’s job it is at Dell to answer the phone were unable to do this I have ZERO idea. Christopher speculated that they were confused but he had no idea either.

Bottom line, I suggest that Dell take a page from DirecTV. When you call them, the person that answers the phone can basically do anything you need. I bet that paying one better trained and more qualified person more money is still cheaper than paying four unqualified and poorly trained people, none of which were actually able to help me.

I’m grateful that Dell fixed my situation but I can’t help but feel bad for people who don’t know that complaining on a blog is a more efficient way to get your monitor fixed.

Hillie, Dell isn’t the only company that takes customer service to a whole new level. There are lots of stupid companies out there that inflict this customer service pain.

Lets start a computer fund for you. I will throw in 10 bucks with one caveat. If you collect enough to buy a Mac, (there I said it) you have to promise to go to one of Seattle’s tall buildings, call my friend Laura who lives there and she will videotape you tossing that computer off the building. The we’ll post it on you tube. Any left over money you collect buy Laura a bottle of wine for video taping the event!

Luckily I kept the original receipt but it still took 2 days of calls to get the right person. when I did they sent me an identical refurbished monitor with a return packing slip.

First: it serves you right for buying a dell. They use CHEAP hardware and customer service (obviously) sucks because of lack of knowledge ant the time it requires to get anything done.

FYI – Build your own next time and buy a quality monitor. You will have better hardware for less than you would spend at Dell. I build my own computers with more memory, disk space and a faster processors than Dell even offers and still save hundreds to thousands of dollars depending on the configuration.

Second: have you thought of enabling the sleep feature so that your monitor powers down when it is not in use? I realize that this is a half-ass solution, but maybe it will keep your blog readers happy.

That’s pretty cool. Screw HP, I’m getting a Dell.